POLICES

This is an eCommerce store;  ALL orders must be placed online.

Shipping Policy:  Orders placed after 2:00 PM CST may not be processed until the following business day.  No orders will be processed on Saturday, Sunday, and standard US Holidays.  Our normal business hours are Monday - Friday 8:00 AM to 5:00 PM CST.  We only ship inside the continental USA.

Merchandise Return Policies: All parts sales processed through this website are considered final.  Damaged goods due to shipping will be replaced by dentalequipmentparts.com with the exact replacement item or items as originally shipped (no credits).  Damaged goods due to shipping cannot be returned to the manufacturer of the merchandise but only to dentalequipmentparts.com.  We must be notified by voice or email within 30 days of date of purchase concerning damaged goods.  After this time, no replacements will be issued.  All other merchandise returns (excluding damaged goods) are subject to a 25% restocking fee should the purchaser insist on returning it.  Shipping and Handling fees are NOT refunded (excluding damaged goods).  We must be notified by voice or email within 30 days of date of purchase concerning a return.  After this time, no returns will be processed.  Any merchandise or parts that have been opened, installed, or used are NOT returnable.  We are not responsible for return shipping charges (excluding damaged goods items) incurred by the purchaser.  Should the return merchandise not be properly packaged for shipping by the purchaser, no credit will be issued.  It is the purchasers responsibility to contact dentalequipmentparts.com and obtain a RA (Return Authorization) number before returning an item.  Any returns sent without first obtaining an RA shall receive no credit.   By submitting your information through this website, you hereby agree to dentalequipmentparts.com policies.

Defective Goods Policy:  dentalequipmentparts.com must be notified by voice or email within 30 days of date of purchase in the event that merchandised purchased from this site is deemed defective by the user.  After this time, no replacements will be issued.  Defective items will be replaced by dentalequipmentparts.com with the exact replacement item or items as originally shipped (no credits).  Please see return policy.  An RA number will be issued for the item or items deemed defective along with a pre-paid UPS return label.  We will inspect the merchandise (to verify the defect) and process the RA within 3 business days after it has been returned.  By submitting your information through this website, you hereby agree to dentalequipmentparts.com policies.

Repair & Troubleshooting Policy:  Always be exactly sure of what you need to repair your equipment before ordering.  Do not order replacement parts from dentalequipmentparts.com if you are attempting to troubleshoot or repair something but you are not really sure if what you are ordering will fix the problem or not.  When in doubt, consult an experienced equipment technician.  We will not except returns on parts that have been ordered and installed under these circumstances.      

Merchandise Stock Policy:  Because sales volumes can’t be predicted, dentalequipmentparts.com makes no in stock guarantee of every single item listed on this website.  In some instances dentalequipmentparts.com will drop ship from the manufacturer to the customer the items being ordered.  However, dentalequipmentparts.com will normally stock at least one (or more) of most items listed.  Nevertheless, everything listed herein is subject to availability.

Electronic Related Merchandise Policy:  As is the case with most dental equipment manufacturers, dentalequipmentparts.com maintains the following policy concerning electronic related merchandise purchased through this website:  Under no circumstances will returns be accepted on electronic related merchandise parts that have been opened and or installed by the purchaser or anyone working for the purchaser.

Core Return Policy:  Any applicable cores must be shipped to dentalequipmentparts.com within 30 days of having received the new product.  In most cases, a pre-paid UPS shipping label will be sent to the customer along with the new item that was purchased.  This return label CAN NOT be used for original merchandise return.  The return label CAN NOT be sent outside the US or used to ship core returns from any location other than that which is printed on the return label.  The return label must only be used for the applicable core return.  The core return should be placed in the same box that the replacement item arrived in with the return label affixed to it.  From this point, it's simply a matter of handing the box to any UPS representative.  Failure to return applicable cores within 30 days will result in core charge being applied to original form of credit card payment.  With certain core returns (heavy items), additional freight may apply.  It is the purchasers responsibility to advise us at the time of purchase if they DO NOT have a returnable core.

Merchandise Price Policy:  dentalequipmentparts.com reserves the right to adjust any prices listed on our websites at any time without notice.  All prices listed on our websites are intended for internet sales only.

Payment Method Policies:  dentalequipmentparts.com will not offer any form of open accounts for internet sales.  Payment in full must be received before any merchandise is shipped.  MasterCard, Visa, AMEX, & Discover are the only forms of credit cards that are accepted from this website or via telephone.